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Software Update Instructions

4 min read

Important Preliminary Notes

  • To update Ultra 300 and eIO-CPU Controllers, simply download the .img file and upload it through the web interface. No additional software is required.
  • To update Netbell-2, Netbell-K, Netbell-NTG, FARGO, iTrixx-NHM, and KODA Controllers you MUST update BOTH (When there are differences for some specific devices, they will be noted in the text) in the following order:
    • SERVER software (.cry file)
    • Webpage software (.bin file)
  • To update iTrixx-WFNM you need to upload only SERVER software (.cry file)
  • Software compatibility notice: You cannot load Netbell software onto a Hourmeter or regular I/O controller. The software type is hard-coded to the device at the factory.
  • To use the Boot Loader app, create an inbound UDP rule in Windows Defender Firewall for port 16388. Remove or disable the rule when finished. Note: Disabling the firewall will not work. Contact your administrator if you need permission.

Device Categories

  1. Fargo and KODA controllers including Netbell-2, Netbell-K, Netbell-NTG, iTrixx-NHM
  2. iTrixx-WFMN-Di/ADi
  3. Ultra 300 controllers including Netbell-Ultra300, iTrixxx-Ultra300-NHM, eIO-Ultra300
  4. eIO-RTU

Fargo and KODA controllers including Netbell-2, Netbell-K, Netbell-NTG, iTrixx-NHM

Required Downloads

Before starting the update process, download these essential files to your computer:

Windows Defender Firewall rule

To use the Boot Loader app, create an inbound UDP rule in Windows Defender Firewall for port 16388. Remove or disable the rule when finished.

Note: Disabling the firewall will not work. Contact your administrator if you need permission.

Refer to the steps below for step-by-step instructions.

  • Open Control Panel
  • Navigate to System and Security → Windows Defender Firewall
  • Select Advanced settings
  • Create an Inbound Rule:
    • Create New Rule
    • Select Port
    • Choose UDP
    • Enter port 16388
    • Allow connection
    • Apply to all domains
    • Name and save the rule
  • Delete or disable the rule when finished

Updating SERVER Software

Use one of our Discover tools (Windows-based or Java-based) to help locate your SERVER on the network, click the line with the SERVER you want to update and the Discoverer will automatically open your browser to this device.

Prepare Bootloader

  • Open the Bootloader program
    • Click File in the upper left corner
    • Select and open the .cry file you downloaded from our website

Access Device Boot Mode

  • Log in to your SERVER
  • Navigate to System → Load/Reboot System
  • Click Boot Mode

Program Device

  • Within 5 seconds of entering Boot Mode:
    • Click Locate LIA (Step 1)
    • When you see LIA ID (last four digits of SERVER’s MAC address) Click Capture target (Step 2)
  • After capturing the SERVER:
    • Click Program (Step 3)
  • Once Programming Complete appears:
    • Reset the SERVER using either:
      • The physical Reset switch on the unit
      • Reset LIA button in Bootloader (Step 4)

Verify Update

  • Check version number through either:
    1. Discover program
    2. SERVER page: System → Load/Reboot System

Updating Webpage Software

  • Option 1: Using Discoverer
    1. Check Upload Webpages box in Discoverer
    2. Select your device
    3. Choose the .bin file
    4. Click Upload
    5. Wait for “MPFS Updated Successful” message
    6. Click Site main page
  • Option 2: Through SERVER Interface
    1. Navigate to System → Load Web Pages
    2. Follow on-screen instructions
    3. Upload previously downloaded .bin file

WFMN-Di and WFMN-ADi Controllers

Required Downloads

Before starting the update process, download these essential files to your computer:
Support Programs:

Software Files:

Update Steps

Follow SERVER software update steps from Updating SERVER software using the Bootloader

After programming:

  • Login via Telnet
  • Run command: upgrade
  • Device will automatically reboot if successful

If the programming wasn’t completed or an error has occurred, you will receive the message shown below. Please reboot by running reboot command.

Important Note: For software version v0.62.4 or earlier, please save all current configurations and triggers. The device will require reconfiguration after the update.

ULTRA300 and eIO-CPU Controllers

Required Downloads

Before starting the update process, download these essential files to your computer:

Update Process

  • Login to Access Update Menu
  • Navigate to System → Load/Reboot system
  • Check Update Software
  • Click Boot Mode
  • Wait for bootloader page
  • Click Browse
  • Select Image (.img) file
  • Click Upload

Important Note: For Ultra300 version v.0.079 or below: Please save all the configurations. The device will require reconfiguration after the update.

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